Terms and conditions
Well Adventure Tours & Travel Pvt. Ltd. is a highly dedicated trekking Agency whose major concern is to give maximum satisfaction to our valuable clients. Having said this, we have set certain booking conditions that must be fulfilled in order to join our large family of adventure lovers where we offer service with a personal touch.
Booking Conditions:
• A photocopy of your passport must be presented.
• 20% of the total amount must be deposited for every trip. Balance payment can be paid up once you arrive in Nepal.
• Full payment is compulsory before the departure of the trip.
• Payments can be made through Online payment on our website, Bank transfer, Credit Card at our terminal machine or Cash.
• Bank service charges incurred while transferring the amount for the trip is the responsibility of client.
• If you are paying through credit card,3.5% extra charge will be levied to you for a credit card processing fee
Last Minute Booking:
• Last Minute booking is entertained only in case of tour in Nepal and it is not for Tour in Tibet and Bhutan.
In case of last minute booking for tour in Nepal, you should book the trip at least 2 days before the trip, subject to availability, with full payment and the amount is non-refundable.
In case of last minute booking for Bhutan and Tibet trips, booking accepted 20 days before the trip begins, subject to availability and the amount is non-refundable.
Risk and Liabilities:
Our every focus is converged towards giving maximum comfort and best services to you. We will do everything that needs to be done to make your trip a memorable one. All the services will be given according to the agreement between you and us in the time of booking. But it should be considered that all tours conducted in Nepal, Tibet and Bhutan will be run strictly under the policies of the given country.
Well Adventure Tours & Travel Pvt. Ltd. or its agent shall not be held responsible for any change or cancellation of events and tours due to unavoidable circumstances like government restriction, land slide, road blockage, avalanche, flight cancellation, flood, delay, sickness and vehicle breakdown. Any extra charges incurred under such situations shall be collected from the clients on the spot. So, it would be wise to have your trip insurance. Full insurance against medical and personal accident risk are also recommended.
Trip Cancellation and Deposit:
Unexpected reasons can cause your trip to be cancelled or delayed. We have certain provision regarding trip cancellation and deposit which states- ‘If you need to cancel the trip for any reason, your initial deposit will stay securely on file throughout your life until you are ready to use it. Or, you can transfer the deposit to the person of your choice.’
Cancellation of a confirmed booking must be made by the client in writing either in written documents or an e-mail. Cancellation shall be valid only when the company approves the document that it received. Hotel cancelation charges and Flights cancelation charges will be deducted from the advance deposit. Remaining amount will then be kept in lifetime deposit.
In case of Incomplete Tour:
No matter whatever the reason, we will not make refund to any tour member in case of incomplete tour, trek or expedition.
Postponing a trip:
Written notification is to be sent before 15 days from the trip departure date in case the clients wish to postpone the trip.
Unforeseen Circumstances:
In case of cancelation of your trip due to unforeseen circumstances like war, natural calamities, riot and unsuitable climate, Well Adventure Tours & Travel will refer an alternative trip of the similar standard. Yet, this trip will not be mandatory as you will get the refund of full money that you have paid to our company if you do not wish to go for the referred trip. But, we will not be responsible for other extra expenses incurred by you as a result of the booking.
Price Changing:
Several factors play key role in determining the price rates of our package. Change in any one of those factors will automatically bring about the change in the price of our trip. So, we reserve the right to revise the price rate that we have posted in our marketing material and website in case of the change in various external factors that are not in our control like changes in exchange rate, change in government policy and change in fuel price. We always try to offer the best current price in our trip.
Passport and Visas:
• Every client must have a valid passport with at least 6 months validity from return date.
• Nepalese Visa can easily be obtained from Nepalese Consulate/Embassy in your country, apply online or it can also be acquired upon arrival in Kathmandu Airport depending on the nationality who are eligible for visa on arrival.
• Recent cost for Nepalese Visa is placed at US$30 for 15 days, US$50 for 30 days, US$125 for 90 days.
• For Bhutan and Tibet trips, Well Adventure Tours and Travel arrange all necessary visas and permits and the cost will already be included on the package. We will request your passport copy, photograph, travel insurance at the time of booking.
Travel Insurance:
We highly recommend to have comprehensive travel insurance package. By comprehensive travel insurance package we mean the insurance against medical, personal accident, trip cancellation, emergency evacuation, natural calamity, lost of gears, theft or damage to baggage and others.
Flight Delay/ Cancellation:
Nepal is a mountainous country. Flight by plane and helicopter especially in the isolated lands of Everest Region, Annapurna Region, Simikot, Jumla and Dolpo including some other regions can be either delayed or cancelled due to bad weather and other technical difficulties. So, remember to carry extra money to buy foods and for accommodation purpose in case of delays. We will not be responsible for the additional expenses incurred due to cancellation or delay.
Your Personal Belongings:
We will not be held accountable for any loss or damage of your luggage or property even when shouldered by porters, ponies or vehicles. So, remember that it is your responsibility to safeguard your personal possessions and luggage during the whole trip.
During the Tour:
Full authority is allowed to your tour guide and trek guide appointed by Well Adventure Tours & Travel. You should not commit any unlawful act. In case of such unlawful acts, the trip may be cancelled and no refund will be made in such case.
Children:
Anyone who book trip under the age of sixteen (16) must be accompanied by a legal guardian or parent.
Complaints:
If you have any concerns or complaints during the trip, please inform our staff as soon as possible. We are dedicated to addressing and resolving any issues promptly since your satisfaction is our utmost priority.
Use of Photography and videos:
Our guide and staff may take photos and videos during your trip which the company reserves the right to use those material for any advertising of our business through our website and social media without obtaining further consent from you.
These terms and conditions are governed by the laws of Nepal therefore if there is any disputes between the parties, it shall be settled in the courts of Nepal. By confirming your booking, you acknowledge that you have read, understood, and agreed to these terms and conditions set by Well Adventure Tours and Travel.